ALMS Info (06/2002)

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Cascading style sheets (CSS)

Redesign your website using contemporary technology

The cascading style sheets (CSS) technology is a powerful tool for defining web page layout. As the currently-used browsers have good CSS support, this technology is now a good choice for designing commercial web sites.

Key benefits

• Pages are smaller and faster to download and display
• New design possibilities
• Cost effective in building and updating web sites
• Better standard compliancy (better usability, better accessibility)

Examples of new CSS-based projects

SUWECO CZ
Redesigned website of the Czech leading press importer.
http://www.suweco.cz

Mipam bio
Redesign and content update.
http://www.mipam.cz

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GHC Clinic - Prague

Case study

Situation

GHC Clinic is a high-class private healthcare institution. With increasing number of e-mail questions and requests, this way of communication became ineffective.

Our solution

We recommended to substitute the e-mail contact with a database-driven on-line helpdesk application. Our product ALMS™ iHelpDesk was modified in order to allow clients to submit an image (digital photo) with their questions.

http://www.ghc.cz

Results

1. More operators may co-operate on responding questions from a common queue.
2. Answered questions represent a common knowledge base: Know-how sharing and answering similar questions is now easier.
3. A FAQ section is available for the clients.
4. Responsible managers have access to the working database and to live statistics.